Terms of Service
Last updated: August 21, 2025
Effective Date: March 1, 2024
1. Acceptance of Terms
Welcome to AIEngineering, the enterprise AI platform that transforms how businesses operate at scale. These Terms of Service ("Terms") constitute a legally binding agreement between you andEngine Hub Limited (" AIEngineering," "we," "our," or "us") governing your access to and use of our AI agent platform and related services (collectively, the "Services").
By accessing, using, or registering for our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or organization, you represent that you have the authority to bind such entity to these Terms.
2. Enterprise Service Description
AIEngineering provides enterprise-grade AI agent services designed to automate workflows, enhance customer experiences, and drive business growth through intelligent automation:
AI Agent Platform
Customizable AI agents for enterprise workflows and customer interactions
Business Intelligence
Advanced analytics and insights for data-driven decision making
Integration Hub
Seamless integration with existing enterprise systems and workflows
Enterprise Support
Dedicated support, training, and consulting services
We reserve the right to modify, enhance, or discontinue any aspect of our Services with appropriate notice to enterprise customers as outlined in your service agreement.
3. Enterprise Account Management
Enterprise access to our Services requires account registration and ongoing management:
3.1 Account Registration
- Provide accurate, complete, and current business information
- Designate authorized administrators and users within your organization
- Maintain valid billing and contact information
- Comply with enterprise authentication and security requirements
3.2 Account Security
- Implement multi-factor authentication for all administrative accounts
- Maintain confidentiality of login credentials and API keys
- Monitor and audit user access within your organization
- Immediately report any unauthorized access or security incidents
- Ensure compliance with your organization's security policies
4. AI Content and Enterprise Usage
Our AI systems generate content and insights based on your enterprise data and requests. Understanding the capabilities and limitations is crucial for enterprise deployment:
4.1 AI-Generated Content
- AI outputs are generated based on training data and may not always be accurate or complete
- Enterprise customers are responsible for validating AI-generated content before business use
- AI models are continuously improved but may reflect biases present in training data
- Content generation is subject to rate limits and usage quotas per your service tier
4.2 Enterprise Usage Guidelines
- Use AI services in compliance with applicable laws and industry regulations
- Implement appropriate human oversight for business-critical AI decisions
- Respect intellectual property rights when using AI for content creation
- Maintain data quality and accuracy in inputs to ensure optimal AI performance
Enterprise AI Governance
We recommend establishing internal AI governance policies that align with your organization's risk management, compliance, and ethical guidelines for AI usage.
5. Acceptable Use Policy
To maintain service quality and security for all enterprise customers, the following activities are prohibited:
Prohibited Activities
- Violating applicable laws, regulations, or industry standards
- Infringing on intellectual property or privacy rights
- Distributing malware, viruses, or harmful code
- Attempting unauthorized access to systems or data
- Engaging in fraudulent or deceptive practices
- Overloading systems through excessive API calls
- Reverse engineering or creating competing services
Enterprise Responsibilities
- Ensure all users within your organization comply with these Terms
- Implement appropriate data governance and access controls
- Monitor usage patterns and report anomalies
- Maintain current contact information for legal notices
- Comply with export controls and international trade regulations
- Provide accurate billing and subscription information
6. Intellectual Property Rights
Intellectual property rights are clearly defined to protect both AIEngineering and our enterprise customers:
6.1 AIEngineering Intellectual Property
The Services, including all software, algorithms, user interfaces, and documentation, are proprietary to AIEngineering and protected by intellectual property laws. Enterprise customers receive a limited license to use the Services as specified in their service agreement.
6.2 Customer Data and Content
You retain ownership of all data, content, and materials you provide to our Services ("Customer Data"). By using our Services, you grant AIEngineering a limited license to process Customer Data solely for the purpose of providing Services to you.
Enterprise Data Rights
- You maintain full ownership and control of your enterprise data
- Data processing is limited to service delivery and improvement (with consent)
- You can request data export or deletion at any time
- We implement appropriate technical and organizational measures to protect your data
6.3 AI-Generated Content Rights
Subject to these Terms and applicable law, you may use AI-generated content for your business purposes. However, we cannot guarantee that such content does not infringe third-party rights, and you are responsible for ensuring compliance with applicable laws.
7. Enterprise Service Levels
We are committed to providing enterprise-grade service reliability and performance:
Specific service level commitments are detailed in your Enterprise Service Agreement. We provide service credits for any failure to meet agreed-upon service levels.
8. Disclaimers and Limitations
While we strive to provide enterprise-grade services, certain limitations and disclaimers apply:
8.1 Service Disclaimers
Our Services are provided "as is" and "as available." While we implement enterprise-grade security and reliability measures, we cannot guarantee that the Services will be uninterrupted, error-free, or completely secure.
8.2 AI Technology Limitations
AI technology has inherent limitations. We do not warrant that AI-generated content will be accurate, complete, or suitable for your specific business purposes. Enterprise customers should implement appropriate validation and oversight processes.
Limitation of Liability
To the maximum extent permitted by law, AIEngineering's total liability for any claims arising from or relating to the Services shall not exceed the amount paid by you for the Services during the twelve (12) months preceding the claim.
9. Data Protection and Privacy
Data protection is fundamental to our enterprise services. We comply with applicable data protection regulations including GDPR, CCPA, and other international privacy laws.
- We process personal data in accordance with our Privacy Policy
- Enterprise customers can execute Data Processing Agreements (DPAs) as required
- We implement appropriate technical and organizational security measures
- Data residency options are available for qualifying enterprise accounts
- We provide tools for data subject rights management and compliance reporting
For detailed information about our data practices, please review our Privacy Policy.
10. Subscription and Billing
Enterprise services are provided on a subscription basis with the following terms:
10.1 Subscription Terms
- Subscriptions are billed in advance based on your selected service tier
- Usage-based charges may apply for services exceeding plan limits
- Enterprise agreements may include custom pricing and payment terms
- All fees are non-refundable except as expressly provided in your service agreement
10.2 Payment and Taxes
- Payment is due according to the terms specified in your invoice
- Late payments may result in service suspension after appropriate notice
- You are responsible for all applicable taxes, duties, and government fees
- Price changes will be communicated with at least 30 days' notice
11. Termination
Either party may terminate the service relationship under the following conditions:
11.1 Termination by Customer
- You may terminate your subscription at any time with appropriate notice
- Termination does not relieve you of payment obligations for services already provided
- We will assist with data export during a reasonable transition period
11.2 Termination by AIEngineering
- We may terminate services for material breach of these Terms
- We provide reasonable notice and opportunity to cure for most violations
- Immediate termination may occur for security threats or illegal activities
11.3 Effect of Termination
- Access to Services will cease upon termination
- Customer Data will be made available for export for 30 days post-termination
- Confidentiality obligations survive termination
- Accrued payment obligations remain due and payable
12. Indemnification
Both parties agree to certain indemnification obligations to protect against third-party claims:
12.1 AIEngineering Indemnification
We will defend and indemnify you against third-party claims that our Services infringe a valid patent, copyright, or trademark, subject to standard indemnification conditions and limitations.
12.2 Customer Indemnification
You will defend and indemnify us against third-party claims arising from your use of the Services in violation of these Terms, applicable law, or third-party rights.
13. Dispute Resolution
We are committed to resolving disputes efficiently and fairly:
13.1 Informal Resolution
Before initiating formal proceedings, both parties agree to attempt good faith negotiations to resolve any disputes.
13.2 Binding Arbitration
Disputes that cannot be resolved informally will be settled through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association.
13.3 Governing Law
These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.
14. General Provisions
14.1 Entire Agreement
These Terms, together with your Enterprise Service Agreement and Privacy Policy, constitute the entire agreement between the parties.
14.2 Modifications
We may update these Terms from time to time. Material changes will be communicated to enterprise customers with at least 30 days' advance notice.
14.3 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
14.4 Assignment
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.